Shipping policy
Callicarpa B.V. sells SEO services, not physical goods. Nothing is shipped, there are no shipping costs and there are no delivery addresses to enter. Everything is delivered electronically, by email. This policy explains what happens after you order.
Shipping costs
None. There is no shipping option at checkout and no shipping charge is ever added to your order. The price shown on the product page is the price you pay.
Where we deliver
Worldwide. Because nothing is physically shipped, there are no delivery zones or excluded countries. We work in Dutch and English.
How and when we deliver
- Immediately: you receive an order confirmation at the email address you used at checkout.
- Within 1 working day: we send you an onboarding email asking for access to your website, Google Search Console and Google Analytics.
- Starter Service Package: your written report arrives by email within 3 working days of us receiving that access.
- Standaard, Zilveren, Professionele and Elite: the package covers one month of work. We start as soon as we have access, and your report follows at the end of that month.
When the clock starts
Your month of service starts on the day we receive access, not on the day you order. If we do not hear from you, we send a reminder after 7 days and again after 14 days. Delivery times shift by the same number of days as any delay in receiving access.
Make sure you receive it
Everything goes to the email address used at checkout, so please check it is correct. If nothing has arrived within 2 working days, look in your spam folder first and then email joseannemarie@outlook.com — we will resend it the same working day.
Renewal
Packages do not renew automatically. Each purchase covers one month of work, with no contract and no notice period. You order the next month yourself whenever you want it.
Questions
Callicarpa B.V.
Email: joseannemarie@outlook.com
Phone: +31 20 244 1893
Monday to Friday, 09:00–17:30